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Payment

Overview of the payment methods available in our shop. § 4 and § 5 of our Terms of Service apply in addition.

 

1. Available payment methods

Which payment methods are available to you depends on the destination country and the order value. The options available for your order are displayed during the order process:

  • Credit card – Visa, Mastercard, American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Payments are processed via Shopify Payments and the respective providers of the payment method selected.

 

2. Due date and charging

The purchase price is due for payment immediately upon conclusion of the contract. As every piece is crafted only after you place your order, production begins once payment has been received in full.

For card payments, your account is charged at the time of the order. For PayPal, Apple Pay, Google Pay and Shop Pay, the terms of use of the respective provider apply in addition.

 

3. Currency

All prices are shown in euros (EUR) unless another currency has been selected in the shop. If you pay in a currency other than that of your account, your bank or payment service provider may charge conversion or foreign transaction fees. We have no influence over these fees.

 

4. Prices and VAT

All prices stated are final prices and include the applicable statutory value added tax. Any shipping costs are shown separately during the order process. For deliveries to countries outside the EU, customs duties and import charges may apply in addition; for details see Shipping.

 

5. Security

Your payment data is transmitted in encrypted form (TLS/SSL). We neither see nor store full card details — processing takes place exclusively with certified payment service providers. For information on data processing, see our Privacy Policy.

 

6. Refunds

Refunds — for example following a withdrawal or a notice of defect — are generally issued to the means of payment originally used. You will not incur any fees as a result. Depending on the payment service provider and bank, the credit may take a few business days.

 

7. Failed payments

If a payment does not go through (e.g. because of a chargeback or insufficient funds), we will inform you and give you the opportunity to settle the amount by other means. The statutory provisions on default remain unaffected.

 

8. Contact

We are happy to answer questions about payment at contact@mantor.shop.